Return Policy/Guarantee: All of our products are backed by a 100% satisfaction guarantee. If you are dissatisfied for any reason, simply return the item to ZweigWhite at our mailing address. We will refund the purchase price of the item, as well as the original shipping charge. We do not charge a "restocking" fee. There are no hoops to jump through, no strings attached, and no questions asked, but it's generally advisable to call us, toll-free, at 1-800-466-6275 to let us know to expect your return. In the event that you received an incorrect item, please call immediately to arrange shipment of the correct item.